The most frequently asked questions by our customers缩略图

The most frequently asked questions by our customers

1.What is the MOQ of your products?

Usually our MOQ is 1,000pcs. But we accept lower quantity for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking quality of our products and know our service.

2.Can I get products samples?
Sure. We usually provide existing sample for free. But a little sample charge for custom designs. Sample charge is refundable when order is up to certain quantity.We usually send samples by FEDEX,UPS,TNT or DHL. If you have carrier account, it will be fine to ship with your account, if not, you can pay the freight charge to our paypal, we will ship with our account. It takes about 2-4 days to reach.
 
3.How long is the products sample lead time?
For existing samples, it takes 2-3 days. They are free. If you want your own designs, it takes 5-7 days, depends on the complexity of your design, etc. Anyway, we will response fast to your request.
 
4.How long is the products production lead time?
It takes 30 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.

5.How to proceed the order if I have logo to printing the product name?
Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation. if sample is ok, finally we will go to mass production.
 
6.What is your payment term?
Our normal payment term is TT 30% deposite after order signed and 70% againstcopy of B/L.We also accept LC at sight.

7.Why choose us?
Our factory has 15 years of experience in hardware production, providing you with a one-stop service for design, prototype and production.
 
8.What products can we offer you?
We specialise in Moka Pots, Coffee Pod Holders, French Press, Manual Coffee Grinders, Milk Pitcher, Coffee Kettle, Coffee Tamper, Coffee Filters, Cocoa Shaker and many more. A range of coffee tools. Inquire now!

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